Privacy Policy

We may collect personal identifying information such as names, email addresses, and phone numbers to facilitate our coordination services.

For medical professionals, we collect clinical scan data (STL, DICOM) and patient identifiers essential for surgical planning and guide production.

All payment information is processed securely via Paymob. We do not store credit card details on our local servers; Paymob handles all sensitive payment metadata in compliance with PCI-DSS standards.

We only collect data necessary to provide our services and do not use it for unrelated purposes.

We use industry-standard encryption for data in transit and at rest. Your medical files are stored on secure cloud servers with restricted access and regular security audits.

Our integration with Paymob ensures that your financial transactions are handled with end-to-end encryption and the highest level of industry-leading financial security protocols.

Access to sensitive data is strictly limited to authorized personnel.

We retain 3D case data, including STL and DICOM scans, for a minimum of five (5) years, or longer if required by applicable healthcare regulations, to support clinical record requirements and future case reference.

Account data is retained while your account remains active on our platform. Archived cases may be moved to secure archived storage after 12 months of inactivity to maintain system performance and efficiency.

You may request earlier deletion of non-essential account data; however, clinical case files must be retained in accordance with applicable healthcare laws and regulatory requirements.

Data retention practices are periodically reviewed and updated to ensure compliance with evolving regulatory standards.

You have the right to access, update, or request the deletion of your personal data at any time. For medical data associated with production cases, certain retention periods may apply for quality control and medical record standards.

To exercise these rights, please contact our privacy team via our dedicated support channel at guideit99@gmail.com.

We respond to all privacy-related inquires within 24-48 hours.

You may also request a copy of your stored data (data portability).